Shipping policy

And I Like It™ | Shipping Policy

(Last updated June 30 2025)

1. Overview

Our cheesecakes are handmade in small batches, and shipped with gel packs and dry ice to protect quality. Because they contain no added sugar and no preservatives, maintaining the cold chain is essential. By placing an order, you acknowledge and accept the terms below.

2. Order Processing & Ship-Out Schedule

Step Timing Notes
Order cutoff Sunday 11:59 p.m. CT Orders received after the cutoff ship the following week.
Production start Monday 8 a.m. CT Small-batch prep, blast-chill, pack.
Carrier hand-off Tuesday by 10 a.m. CT Occasionally Wednesday for overflow or holidays.
Transit days Typically 1-3 business days See § 3 for service levels.

Why Tuesday? Shipping Tue–Wed minimizes weekend carrier holds so your cheesecakes stay colder.

3. Carriers & Service Levels

Carrier Service Typical Delivery Window*
UPS 2-Day Air or Ground* 1–3 business days
USPS Priority Mail  1–2 business days

*Exact service (Ground vs. Air) is chosen automatically at checkout based on destination ZIP, temperature, and cost. “Carrier service guarantees remain limited and out of our control.”

4. Shipping Zones

We currently ship to the 48 contiguous U.S. states and the District of Columbia.
Shipping to Alaska, Hawaii, Puerto Rico and other U.S. territories is coming soon; please join our wait-list.

We do not ship to P.O. boxes.

5. Shipping Rates

Real-time rates are calculated at checkout based on weight, insulation, dry ice, and destination.
Free-shipping promotions, when offered, will apply automatically.

6. Packaging & Cold-Chain Integrity

  • 1 1/2 in insulated liners

  • Gel packs + dry ice (UN 1845) labeled per carrier regulations

  • Corrugated outer carton rated for frozen transit

It’s normal for dry ice to dissipate in transit. Cheesecakes may arrive firm-chilled rather than rock-hard; refrigerate or refreeze promptly.

7. Tracking & Delivery

  • You’ll receive a tracking link when the label is printed.

  • Someone must be available to receive the box and move it to cold storage immediately.

  • We are not responsible for product quality if the package is left unattended, delivered to an incorrect or incomplete address, or delayed because the building was closed.

8. Heat Advisory

If the forecasted high at the delivery ZIP is ≥ 95 °F on the expected delivery day:

  • Consider shipping to a workplace or neighbor who can refrigerate immediately.

  • Orders delivered at or above this threshold are not eligible for refund or replacement (§ Heat Advisory in Refund Policy).

9. Address Changes & Cancellations

  • Address changes or cancellations are accepted until Sunday 11:59 p.m. CT (before production starts).

  • After that point the order is locked for batching and cannot be altered.

10. Delivery Issues

  • “Delivered but not found” — Notify us same day by email or phone so we can open a carrier trace.

  • Damaged or defective — Follow the instructions and photo checklist in our Refund & Return Policy within 48 hours of delivery.

11. Weather, Holidays & Service Interruptions

Severe weather, carrier embargoes, or national holidays may shift our ship-out day to protect the product. We’ll email you promptly if that occurs.

12. Wholesale / B2B / Embassy Orders

All bulk, wholesale, or diplomatic orders are governed by separate written agreements and not by this policy.

13. Contact

And I Like It™, LLC
Email: andilikeitsnacks@gmail.com
Phone: 972-979-5321
Business hours: Monday–Friday, 9 a.m.–5 p.m. CT

14. Governing Law

This Shipping Policy is governed by the laws of the State of Texas, USA.

Quick Reference (What to Remember)

  1. Order by Sunday night → ships Tuesday morning.

  2. Track your package and refrigerate immediately.

  3. Report issues within 48 hours (same day if “delivered” but missing).

  4. Heat advisory: 95 °F cutoff.

  5. We replace or credit once per customer when we’re at fault; no cash refunds.